---
title: Fresh Thoughts Blog | Social Customer Care
description: Social Customer Care | Read the Fresh Thoughts blog from Thought Labs for the latest expert advice on digital marketing.
---
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# Fresh Thoughts
Practical insights on digital marketing, social media strategy, content marketing, and analytics.
[](https://blog.thoughtlabs.com/blog/fresh-thoughts-podcast-ep-07-avg-technologies-masters-social-self-service)
## [State of the Art Social Self-Service with AVG Technologies - FRESH THOUGHTS PODCAST EP 07](https://blog.thoughtlabs.com/blog/fresh-thoughts-podcast-ep-07-avg-technologies-masters-social-self-service)
By [Thought Labs](https://blog.thoughtlabs.com/blog/author/thought-labs) · Mar 29, 2016 · Social Customer Care
AVG Technologies has long offered some form of social self-service support to its millions of users. In 2015, after internal analysis of metrics and user satisfaction decided to change everything. ...
[](https://blog.thoughtlabs.com/blog/how-to-provide-faster-social-customer-care-with-a-small-team)
## [How to Provide Faster Social Customer Care with a Small Team](https://blog.thoughtlabs.com/blog/how-to-provide-faster-social-customer-care-with-a-small-team)
By [Zachary Chastain](https://blog.thoughtlabs.com/blog/author/zachary-chastain) · May 7, 2015 · Social Customer Care
In previous posts we've talked about how important a quick response is when providing social customer care. However, this can be a daunting task when you're working with a small team or even a single ...
[](https://blog.thoughtlabs.com/blog/3-steps-to-get-started-with-using-social-care-to-retain-your-customers)
## [3 Steps to Start Using Social Care to Retain Your Customers](https://blog.thoughtlabs.com/blog/3-steps-to-get-started-with-using-social-care-to-retain-your-customers)
By [Zachary Chastain](https://blog.thoughtlabs.com/blog/author/zachary-chastain) · Apr 23, 2015 · Social Customer Care
Now that we've covered how to get started with a proper social media customer care program, it's time to dive deeper into using social media customer care to retain customers. Social customer care is ...
[](https://blog.thoughtlabs.com/blog/3-steps-to-plan-for-a-successful-social-media-customer-service-program)
## [3 Steps to Plan for a Successful Social Media Customer Service Program](https://blog.thoughtlabs.com/blog/3-steps-to-plan-for-a-successful-social-media-customer-service-program)
By [Zachary Chastain](https://blog.thoughtlabs.com/blog/author/zachary-chastain) · Apr 1, 2015 · Social Customer Care
Planning to effectively provide good customer service through social media can be difficult, but you've already recognized how beneficial it will be for your business and your customers, and that's ...
[](https://blog.thoughtlabs.com/blog/3-reasons-why-social-media-is-the-future-of-customer-service)
## [3 Reasons Why Social Media is the Future of Customer Service](https://blog.thoughtlabs.com/blog/3-reasons-why-social-media-is-the-future-of-customer-service)
By [Zachary Chastain](https://blog.thoughtlabs.com/blog/author/zachary-chastain) · Feb 25, 2015 · Social Customer Care
In 2015 you may think it's weird to say social media is the future of customer support, after all, aren't most brands offering customer support on social media now? Well, yes and no.
[](https://blog.thoughtlabs.com/blog/3-lessons-social-media-customer-service)
## [3 Lessons in Social Media Customer Service from the Personal Story of a HostGator Customer](https://blog.thoughtlabs.com/blog/3-lessons-social-media-customer-service)
By [Zachary Chastain](https://blog.thoughtlabs.com/blog/author/zachary-chastain) · Jul 17, 2013 · Social Customer Care
I've wanted to write a post about customer service via social media for a while now, and it just so happens that last week I stumbled across a personal story from a friend, and eventually found ...
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